At juam365, your privacy matters. This Privacy Policy explains what personal information we collect from Filipino players, how we use it, who we share it with, and how we keep it safe. Please read this document carefully before using the juam365 platform.
These highlights summarise our key privacy commitments. The full policy below contains the complete details that govern how juam365 handles your personal information.
All data transmitted between your device and the juam365 platform is protected by industry-standard 256-bit SSL encryption. Your personal details, payment information, and account credentials are never transmitted in plain text.
juam365 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate your account, process payments, comply with regulatory requirements, and improve your experience on the platform.
As a juam365 player, you have the right to request a copy of the personal data we hold about you, to correct inaccurate information, and to request deletion of your data subject to our legal retention obligations under Philippine law.
juam365 processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. We are committed to upholding the data privacy rights of all Filipino players.
juam365 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse platform usage. You can manage your cookie preferences through your browser settings at any time.
juam365 will only send you promotional communications if you have opted in to receive them. You can withdraw your marketing consent at any time by updating your communication preferences in your account settings or by contacting our support team.
juam365 ("juam365," "we," "us," or "our") is committed to protecting the privacy and personal data of all players who use the juam365 online gaming platform at juam365.org. This Privacy Policy ("Policy") describes how juam365 collects, uses, stores, shares, and protects personal information in connection with your use of our website, games, and related services.
This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. By registering an account on juam365 or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Note: This Privacy Policy should be read together with the juam365 Terms & Conditions, which govern your overall use of the platform. Defined terms used in this Policy have the same meaning as in the Terms & Conditions unless otherwise stated.
When you create a juam365 account, we collect the personal information you provide during the registration process, including your full legal name, date of birth, residential address in the Philippines, email address, and mobile phone number. This information is required to create and maintain your account and to verify your identity in accordance with PAGCOR and anti-money laundering requirements.
To comply with our regulatory obligations, juam365 collects copies of government-issued identification documents (such as a PhilSys ID, passport, driver's license, SSS ID, or UMID), proof of address documents, and in some cases proof of payment method ownership. These documents are processed as part of our Know Your Customer (KYC) verification procedures.
juam365 collects information about your deposits, withdrawals, and wagering activity on the platform. This includes transaction amounts, payment method details (such as your GCash or PayMaya account reference, or bank account details), transaction timestamps, and transaction history. We do not store full payment card numbers on our servers.
When you access the juam365 platform, we automatically collect certain technical information about your device and browsing behaviour, including your IP address, browser type and version, operating system, device identifiers, pages visited, time spent on pages, game sessions played, clickstream data, and referring URLs. This data is collected through cookies, web beacons, and similar tracking technologies described in Section 7 of this Policy.
If you contact juam365 customer support via live chat, email, or any other channel, we retain records of those communications, including the content of your messages and any attachments you provide. This data is used to resolve your queries and to improve our support services.
If you use juam365's responsible gaming tools — such as deposit limits, loss limits, cooling-off periods, or self-exclusion — we record your preferences and the dates on which restrictions were applied or modified. This data is retained to enforce your chosen restrictions and to comply with our regulatory obligations.
juam365 uses the personal data we collect for the following purposes:
juam365 processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:
juam365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described below:
juam365 is required by law to share certain player data with PAGCOR as our licensing authority, and with the Anti-Money Laundering Council (AMLC) where we are obligated to report suspicious transactions under the Anti-Money Laundering Act. We may also share data with the National Privacy Commission (NPC) in response to lawful requests or investigations.
To process your deposits and withdrawals, juam365 shares necessary transaction data with our payment partners, including GCash, PayMaya, and partner banks such as BPI, BDO, and Metrobank. These providers process your data solely for the purpose of completing your requested transactions and are bound by their own data protection obligations.
The games available on juam365 are supplied by certified third-party game providers. These providers may receive limited technical data (such as session tokens and game results) necessary to deliver game content to you. They do not receive your full personal profile.
juam365 works with trusted third-party technology providers for services such as cloud hosting, identity verification, customer support software, and analytics. These providers access your data only to the extent necessary to perform their contracted services and are bound by data processing agreements that require them to protect your information.
juam365 may disclose personal data to law enforcement agencies, courts, or other government authorities where required to do so by applicable Philippine law, court order, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of juam365, our players, or the public.
juam365 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:
Upon expiry of the applicable retention period, juam365 will securely delete or anonymise your personal data in accordance with our data disposal procedures, unless further retention is required by law.
juam365 uses cookies and similar tracking technologies (such as web beacons and local storage) on the juam365 platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use our platform.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the juam365 platform.
juam365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While juam365 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your juam365 account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by juam365:
To exercise any of these rights, please contact the juam365 Data Privacy Officer at: [email protected]. We will respond to your request within thirty (30) days in accordance with NPC guidelines.
The juam365 platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. juam365 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an underage individual, we will immediately close the associated account, delete the personal data, and void any transactions made.
If you are a parent or guardian and believe that your child has registered on the juam365 platform, please contact us immediately at [email protected] so that we can take appropriate action.
juam365 primarily stores and processes personal data within the Philippines. In some cases, data may be transferred to and processed by our trusted service providers in other countries — for example, cloud infrastructure providers or game content suppliers operating internationally.
Where personal data is transferred outside the Philippines, juam365 ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC guidelines. This may include data processing agreements incorporating standard contractual clauses or transfers to countries recognised as providing an adequate level of data protection.
juam365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes to this Policy are material, juam365 will notify registered players by email or by displaying a prominent notice on the platform prior to the changes taking effect. Your continued use of the juam365 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way juam365 handles your personal data, please contact our Data Privacy Officer. We are committed to addressing your privacy concerns promptly and transparently.
You may reach our Data Privacy Officer by email at: [email protected]
Please include your registered account username and a clear description of your privacy query or request. We will acknowledge your message within five (5) business days and provide a full response within thirty (30) days, in accordance with NPC guidelines.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.
Your data is safe with us. Join thousands of Filipino players enjoying over 500 games, live casino action, and fast GCash payouts on juam365. Must be 21 or older to play.
juam365 is strictly for players aged 21 years and above. Gambling should always be a form of entertainment. If you feel your gaming habits are becoming a concern, please use our self-exclusion and limit-setting tools, or visit our Responsible Gaming page for more resources and support.